The free daily newsletter for real estate agents. We read thousands of sources a day and send only what’s worth knowing: the stories moving the market, the scripts top agents use, and an AI prompt to copy today.
How to Find Out in Ten Seconds Whether AI Is Allowed to Read Your Website
You assume that if buyers are asking AI tools who the best agents nearby are, your years in the business and your reviews are at least in the running. A setting left behind by whoever last built your site may be telling every crawler to stay out, and nothing about that looks broken from where you are sitting.
2-minute read
NEED TO KNOWSearch & Reputation★
How to See the Exact Searches Your Google Profile Showed Up For
Your Google Business Profile keeps a list of the words people typed before Google showed them your name. A local search consultant explains where it is and what a healthy list looks like.
3-minute read
NEED TO KNOWSearch & Reputation★
The Page That Gets You Named When Buyers Ask AI Who Is Best
Local Falcon ran 37,500 AI searches to see which real estate agents AI will name. Most of the agent websites it cited most often carried the same kind of page.
2-minute read
DID YOU KNOWSearch & Reputation★
The Zillow Profile Field That Assigns You Requests in Another Language
You think of Zillow as a place you buy leads, so the only lever you can see is how much you spend. There is a field in the free profile that routes consumers to you by the language they want to be spoken to in, and almost nobody fills it in.
2-minute read
PRO TIPSearch & Reputation★
Put Your Website Link in the First 100 Characters of Every YouTube Description
You put the link to your site at the end of the description with the hashtags and the disclaimers, assuming anyone who wants it will expand the box. Past the first hundred characters or so it does not render as a link at all, so for most of the people watching, it is simply not there.
2-minute read
PRO TIPSearch & Reputation★
Write a Custom Description Under Every Google Business Profile Service, Because Each One Holds 300 Characters
You clicked through Google's suggested services when you set the profile up, first-time home buyer services and listing agent services and the rest, and treated that section as finished. Those are the identical tags every agent in your market clicked, and under each one sits an empty 300-character field where you could be naming the neighborhoods you actually work.
2-minute read
NEED TO KNOWSearch & Reputation★
The Two Words In Your Video Titles That No Algorithm Understands
The default title on real estate video and email content means nothing to a search engine. The replacement is an exact phrase pattern, not a strategy.
2-minute read
PRO TIPSearch & Reputation★
The Free Profile That Puts You In Front Of ChatGPT
Agents pour years into their Google profile and never ask where ChatGPT looks. A Google Business Profile specialist says that is a different building.
2-minute read
PRO TIPSearch & Reputation★
The Agent Who Niched Down And Then Could Not Rank For His Metro
An agent outside Raleigh could not crack the top fifty for Raleigh, no matter how he titled his videos. He had been looking in the wrong place for years.
2-minute read
NEED TO KNOWSearch & Reputation★
The Contact Detail That Gets Your Google Post Taken Down
Adding it is the most natural thing in the world, and it can pull the post and sometimes the whole profile. Worse is what you keep doing while the profile is gone.
2-minute read
Everything else 100
PRO TIPSearch & Reputation
Map Your IDX Once and Every Future Listing Builds the Same Page
Most agents build a neighborhood page and then start over for the next one. He mapped his IDX a single time and has not touched the page since — the inventory does the work now.
2-minute read
PRO TIPSearch & Reputation
How to Tell Whether Your Video Needs a Reshoot or Just a New Thumbnail
When a video underperforms, the instinct is to blame the video: the lighting, the delivery, the edit, your own face. Two numbers already sitting in your analytics tell you which half of the job actually failed, and only one of them has anything to do with what you filmed.
2-minute read
NEED TO KNOWSearch & Reputation
Why Checking Whether You Rank on ChatGPT Tells You Almost Nothing
You have been treating AI visibility as one scoreboard to climb, so you checked ChatGPT once, saw nothing, and decided the whole thing was hype. It is five separate scoreboards that barely agree with each other, and the study that proves it also shows production volume buys you almost nothing.
2-minute read
PRO TIPSearch & Reputation
How to Find the Pages Where AI Names Someone Other Than You
The advice you keep hearing about AI search is to write more content, and then there is no way to tell whether any of it landed. This agent does not guess: one dictated request opens every major model, asks them the questions his own buyers ask, and hands back a list of what got cited and what did not.
2-minute read
NEED TO KNOWSearch & Reputation
How to Pick the First Neighborhood to Write About
A voice assistant called him with a listing, and he went back to work out why. Where he chose to publish, and what he put in it, is the part to copy.
3-minute read
NEED TO KNOWSearch & Reputation
What to Expect From the Hashtags on Your Real Estate Video
Hashtags get treated as free reach, so agents stack them up and expect views. Someone with the numbers puts a figure on what one tag brings, and names the tag that never works.
2-minute read
NEED TO KNOWSearch & Reputation
Why Your Long Videos Stopped Getting Views After You Started Posting Shorts
Posting short clips feels free, and for a while the view count agrees. What it is really doing is teaching the site who your channel is for, and that lesson is hard to undo.
2-minute read
NEED TO KNOWSearch & Reputation
How to Pick a Niche Without Losing Everyone Else
Picking a niche does not mean every post is about it from day one. One coach gives a year-by-year schedule for becoming known for it without losing everyone else.
2-minute read
NEED TO KNOWSearch & Reputation
What to Know Before You Answer the New Questions on Your Google Profile
Google began asking some agents yes or no questions right on their profile. A local search consultant found no way to fix one bad answer, and on October 21, 2026, he said they were gone again.
3-minute read
NEED TO KNOWSearch & Reputation
What to Feature on Your YouTube Channel for Someone Who Has Never Seen You
Your channel page has two feature slots, one for new viewers and one for returning ones. Each calls for a different kind of video, and one of them should not sit still.
2-minute read
NEED TO KNOWSearch & Reputation
How to Find the Questions People Are Already Asking Google About Your Town
You do not have to guess which local questions people ask. Google prints them on the page you were already looking at, below the part everybody reads.
2-minute read
NEED TO KNOWSearch & Reputation
How to Tell Whether Your Next Review Will Help You Show Up in AI
One large study found the point where more reviews stop lifting a business in AI answers. It also found where ChatGPT's local answers came from, and Google reviews were not one of them.
2-minute read
NEED TO KNOWSearch & Reputation
The Website Page to Build for Anyone Helping Their Parents Move
One agent built a page for the person helping a parent move, not just for the parent. See how he makes each page, how he points people to it, and where he takes it offline.
3-minute read
NEED TO KNOWSearch & Reputation
What to Count Before You Call Yourself the Expert in a Niche
A Florida agent uses a number of her own to tell if a niche is small enough. After she cut hers down, four sellers she had never met reached out in one month.
2-minute read
NEED TO KNOWSearch & Reputation
The Market Video That Starts Your Pricing Talk Before a Seller Ever Calls
Agents in city after city post the same market video, and in one count of 18 the typical one got about three times its usual views. The title does half the work, and a nearby home that sold fast does the rest.
2-minute read
NEED TO KNOWSearch & Reputation
How to Turn the Houses Other Agents Could Not Sell Into Your Best Proof
One team leader had her AI find every home another agent tried to sell before her team sold it. She ranks them, writes each one up, and puts them where sellers are searching.
2-minute read
NEED TO KNOWSearch & Reputation
What to Put in a Home Tour Video Title Instead of the Price
A YouTube channel auditor says a dollar figure in a home tour title turns whole groups of buyers away. One word in its place does the job without the number.
2-minute read
NEED TO KNOWSearch & Reputation
How to Find Out Whether Instagram Has Stopped Recommending Your Account
Instagram no longer recommends accounts built mostly on other people's posts. One page in your settings shows where you stand, and the way back is measured over 30 days.
2-minute read
NEED TO KNOWSearch & Reputation
How to See What AI Tells a Stranger Who Asks About You by Name
AI can remember your past chats, so the answer you get about yourself may not be the one a stranger gets. A clean setup and five prompts with your name in them show the real answer.
3-minute read
NEED TO KNOWSearch & Reputation
How to Get a Call From Someone Watching Your Video on a TV
A coach who reviews agents' channels says buyers and sellers often watch on a television, where nobody can click a link. One small addition to the screen gives those viewers a way to reach you.
2-minute read
NEED TO KNOWSearch & Reputation
The Photo Section That Sets Your Google Local Services Ad Apart
A Local Services Ad usually shows a face, a name, and a star count. A local search consultant points to the one place you can add photos, and to a bigger ad someone spotted that shows them.
2-minute read
NEED TO KNOWSearch & Reputation
What to Check on Your City Pages Before Google Calls Them Spam
A columnist lists what Google's spam rules cover on agent and brokerage sites. A site that breaks them can drop out of search, and Google says it can take months to come back.
2-minute read
DID YOU KNOWSearch & Reputation
The Hidden Button on Your Google Business Profile That AI Overviews Actually Read
When you set up your profile, Google handed you a list of services to tick and you ticked them, which felt like telling Google what you do. The specialist on this podcast says every agent gets offered the same list, so the section says nothing about anyone — and underneath it sits a button that gives you 300 characters per service to say where you work and who you work with.
2-minute read
NEED TO KNOWSearch & Reputation
The Three Changes YouTube Says Do Not Make a Borrowed Clip Your Own
YouTube is cutting the reach of channels that mostly repost other people's clips. Its own video names three kinds of changes that do not count as making a clip yours.
2-minute read
NEED TO KNOWSearch & Reputation
How to Find Out Which of Your Leads Came From an AI Tool
It is hard to tell from your traffic numbers which leads began in an AI tool. An agency founder says one question on his own lead form turned up a source he would never have known about.
2-minute read
NEED TO KNOWSearch & Reputation
What to Write Under a One-Star Review So It Works in Your Favor
A brokerage with 800 agents has answered every bad review the same way for years. The reply is written for the people who read it later, not for the person who left it.
2-minute read
NEED TO KNOWSearch & Reputation
What to Ask For in a YouTube Video Instead of Likes and Subscribers
Most agents save the ask for the end of the video and ask for the wrong thing. This coach gives the exact words to use, and numbers on how many viewers are left to hear them.
3-minute read
NEED TO KNOWSearch & Reputation
The Old Brokerage Page That Leaves AI Unsure Who You Work For
Change brokerages and the last one may still have a page with your name on it. One marketing agency founder says that page can confuse an AI tool about who you work for, and names the fix.
3-minute read
NEED TO KNOWSearch & Reputation
The YouTube Promotion Setting That Cuts Out Buyers Moving to Your Town
A coach who helps agents build YouTube channels sees people shrink one setting when they pay to promote a video. He leaves it wide open, and he says who the narrow version cuts out.
2-minute read
NEED TO KNOWSearch & Reputation
How to Turn Old Zillow Reviews Into Google Reviews
A Kansas City team leader sent past clients their own words back with a new link. A quarterly list then shows each agent which clients still have not written one.
3-minute read
NEED TO KNOWSearch & Reputation
The Question About What It Costs to Sell That Your Website Should Answer
One agent says his best pages answer a question the agents near him will not put in writing. He says two listing leads in two weeks told him they found him through ChatGPT.
2-minute read
NEED TO KNOWSearch & Reputation
What to Say Before You Give the Price in a Home Tour Video
By this speaker's account, viewers leave the moment they hear the price. So whatever you say after it plays to an empty room, and the fix is all in the order.
2-minute read
NEED TO KNOWSearch & Reputation
How to Find the YouTube Video Whose Title or Thumbnail Is Holding It Back
One sort in your YouTube analytics makes the weak video stand out from the rest. A coach also gives a cutoff for when a new title or thumbnail is still worth trying.
3-minute read
NEED TO KNOWSearch & Reputation
The Prompt That Turns Your Neighborhood Knowledge Into a Guide AI Can Find
One prompt spells out what a neighborhood guide for buyers should cover, down to how it handles schools. Fill in your neighborhood and you get a first draft written for Google and AI search.
3-minute read
NEED TO KNOWSearch & Reputation
How to Get Local Websites to Link to Yours for a Few Hundred Dollars
One agent worked out that about $500 would put a link to his website on two strong sites in his own town. He shows how he found every group worth joining, and the question he asks before any sponsorship.
3-minute read
NEED TO KNOWSearch & Reputation
What to Check on Your Website Before You Chase ChatGPT Mentions
A look at 100 websites found ChatGPT sent less than one visit for each hundred from Google's regular results. Two checks on your own site show where your leads come from, and almost half of those sites would fail the second.
2-minute read
NEED TO KNOWSearch & Reputation
How to Pick the Price Range for Your YouTube Home Tours
One coach says buyers on YouTube shop above their budget, the same way people who call about a for-sale sign do. The coach uses that to pick which homes to film, and sets a floor the channel never goes below.
3-minute read
NEED TO KNOWSearch & Reputation
How to Get Found by the Agents Who Are Searching for a Referral Partner
A local search expert says every referral he got from a stranger came from another agent, not a consumer. So he plans a page just for those agents, and he lists what goes on it.
3-minute read
NEED TO KNOWSearch & Reputation
How to Cut the Google Ad Calls That Come From Towns You Do Not Serve
One agent's Google Local Services Ads kept bringing calls from towns she does not work, even with the right areas set. A local search consultant names two settings to change and the step he says people are scared to take.
3-minute read
NEED TO KNOWSearch & Reputation
How to Check Whether AI Has Mixed You Up With Someone Else
AI can merge you with someone who shares your name and your line of work, and the first answer may look fine. One search pattern shows you where the mix-up tends to appear.
2-minute read
NEED TO KNOWSearch & Reputation
How to Test a Better Posting Day for Your Best YouTube Home Tour
On a channel one coach helps run, one posting day got a tenth of the views. The coach says a single swap changed that, and you can run the same test from your own analytics.
2-minute read
PRO TIPSearch & Reputation
How a Newsletter Email About an HOA Law Became 82,000 Views
You believe a video that takes off needs production behind it, B-roll, a script, a designer for the thumbnail. This one was an agent reading the key points of an article he was not looking for, with a title and a thumbnail he got from a single request each.
3-minute read
PRO TIPSearch & Reputation
What to Put Inside a Google Business Post So It Is Found Locally
You treat your Google Business Profile as a directory listing you completed once and then chase reviews on. The specialist on this episode says it is a place you publish on a cadence, and that a post anyone in the country could have written is worse than posting nothing, because generic content is what gets a profile held down.
2-minute read
DID YOU KNOWSearch & Reputation
The Google Profile Edit That Wiped Out 14 Deals a Year
You treat a Google Business Profile as permanent infrastructure, so the only question anyone asks is whether somebody has time to post to it. By his own account it produced fourteen transactions in a year on ten minutes of daily work, and a routine change to the address ended it overnight.
2-minute read
PRO TIPSearch & Reputation
When to Ask for the Google Review So It Actually Arrives
You wait until after closing to ask for a review, because that is when you have earned it and when the client is happiest. This team asks at the first strategy session, before anything is under contract, and says Google is now the number one source of their business.
2-minute read
PRO TIPSearch & Reputation
The Two YouTube Screens That Show If Your Channel Makes Leads or Just Views
Views can climb while a channel fills up with people who already live in your town. A coach who works with agents on YouTube shows the two screens that tell you who is really watching.
2-minute read
PRO TIPSearch & Reputation
Why Your Best Reviews Are Invisible to the AI Deciding Who to Recommend
You assume your reviews count toward whether an AI recommends you, because they are on your site and there are a lot of them. What decides it is the format they are sitting in, and the prettiest version is the one that counts for nothing.
2-minute read
PRO TIPSearch & Reputation
What to Ask a Client to Mention in a Review Google Will Read
Google and AI search tools read what a review says, not just the stars. A specialist lays out what a strong review holds, and the moment to ask for one.
3-minute read
NEED TO KNOWSearch & Reputation
How to Make a Hundred Old Reviews Start Counting Again
Google scores your profile on a rolling clock, not on your total. A post and a couple of fresh reviews inside that window make the hundred you already have count again.
2-minute read
PRO TIPSearch & Reputation
The Page Your Competitors Have That AI Keeps Finding
Answer engine optimization sounds like a new discipline, so you have been reading about prompts and schema and waiting for someone to explain it properly. A mortgage broker ran the test and found the winners were using a page structure SEO people have run for over a decade.
2-minute read
PRO TIPSearch & Reputation
What to Post on Google So It Is Not Flagged as Generic
You either ignore your Google Business Profile or you pay a service to fill it with daily posts, and either way it does nothing. A specialist who has worked on more than a thousand agent profiles says the format of the post is what decides whether it counts at all.
2-minute read
NEED TO KNOWSearch & Reputation
What Posting AI Writing Does to Your Reach on LinkedIn
You think the risk of AI-written posts is that somebody notices and thinks less of you. The bigger cost is mechanical: the platform itself caps what it flags, and the reach you lose is the reach you were posting for.
2-minute read
PRO TIPSearch & Reputation
How Long a List Post Should Be Before It Ranks
You write the five-item version because five is honest and anything longer feels like padding. In this dataset the leading number in the title moved rankings on its own, and the tidy structure you added underneath did not.
2-minute read
NEED TO KNOWSearch & Reputation
Why AI Leaving You Out of Its Answer Means It Never Evaluated You at All
When an AI engine names three professionals for your market and you are not one of them, you assume it weighed you against them and preferred them. A broker ran one prompt through seven engines and found the opposite: a recommendation clears two gates, and most people never make it past the first.
2-minute read
DID YOU KNOWSearch & Reputation
Why Getting Onto Someone Else's List Beats Publishing Your Own
The standing advice is to build your own best-of pages — best neighborhoods, best schools, best places to eat — and rank for them. This analysis of 5.32 million search results found that when a publisher's list and a company's list land on the same page, the publisher usually wins, and the company's page sits lower.
2-minute read
NEED TO KNOWSearch & Reputation
Why Having a Website Does Not Get You Named by AI
Agents assume that having a real site with real content means AI can find them, and that being invisible is a problem for people who never built one. The measurement says the opposite: it tested agents who publish, and almost all of them still never got mentioned.
2-minute read
PRO TIPSearch & Reputation
Which Blog Posts Bring Traffic and Which Bring Buyers
Agents write blog posts as one undifferentiated pile and judge all of them by pageviews, which means the pages that bring in actual clients look like the failures. The two hosts sort the same five post types into two jobs, and the low-traffic ones turn out to be the ones you want.
2-minute read
PRO TIPSearch & Reputation
How Specific Your Audience Has to Be Before Content Works
Every content plan aims at the two-word search an agent thinks a client would type. The speaker's point is that people are no longer typing two words — they are describing the person they want in a full paragraph, and nothing you have published answers a paragraph.
2-minute read
NEED TO KNOWSearch & Reputation
What to Do If Google Says You Cannot Have a Business Profile
A Google Business Profile is the closest thing an agent has to a public record of their business, and when one disappears the instinct is to assume you broke a rule. Two executives describe a wave of suspensions where the support answers agents received were flatly inaccurate.
2-minute read
PRO TIPSearch & Reputation
What Your Profile Must Say So a Machine Does Not Guess
Every agent and loan officer bio says the same thing: experienced, passionate, dedicated to helping clients achieve the dream of homeownership. There is nothing wrong with that sentence and nothing in it a machine can use, which is why the profiles that got recommended in this test read completely differently.
2-minute read
DID YOU KNOWSearch & Reputation
What Buyers Are Comparing Agents With Before They Call
The assumption is that AI matters for finding listings and not for choosing an agent, because picking an agent is personal and comes from referrals. This firm's study says more than a quarter of people who transacted in 2025 were already using AI to sift and compare agents before they ever made contact.
2-minute read
NEED TO KNOWSearch & Reputation
The One Technical Fix That Moves You Most in AI Answers
Agents assume ranking well on Google carries over to AI answers, so the SEO work they already did should be enough. The two systems read different signals, and this guide names the five an AI engine uses before it will say anyone's name.
2-minute read
NEED TO KNOWSearch & Reputation
Why Your "Best Neighborhoods In" Post Only Wins When the Search Itself Asks for a List
The standing advice is that roundups rank, so agents write the ten-best post and expect the format to carry it. The data says the format is not what wins: when a searcher explicitly asks for a set of options, listicles take a top-three spot at 54.5%, and when the wish for options is only implied, that falls to 10.2%.
2-minute read
PRO TIPSearch & Reputation
The Two Realtor.com Fields That Decide Whether You Rank Against Paid Agents
Realtor.com ranks free profiles in the same results as paid ones, and says the ranking runs on how complete yours is. Ten minutes of fields decides whether you are in that list.
2-minute read
PRO TIPSearch & Reputation
Why to Update an Old Blog Post at the Top, Not Rewrite It
The instinct with a three-year-old neighborhood post is to gut it and start over so it reads current. The webinar's answer is the opposite: keep the original, stack a dated update on top, and you hold onto the one thing a brand new page cannot fake, which is that you were writing about this market years ago.
2-minute read
NEED TO KNOWSearch & Reputation
The Google Profile Edit That Can Delete Years of Your Reviews
Changing a phone number or an email address on your profile feels like the smallest possible piece of admin. On this show, the executive who escalated the problem inside a brokerage says any change to your profile information could set off a fresh Google review of the whole thing, ending in suspension or deletion of a profile you spent years building.
2-minute read
NEED TO KNOWSearch & Reputation
How to Get a Bad Google Review Taken Down Without Arguing That It Is Unfair
Most agents flag a review because it is false and they can prove it, then read Google's denial as proof the whole system is rigged against small businesses. Google never weighs whether a review is fair — it removes content that breaks one of four named policies, and two of the four steps in the process happen after the word "denied."
3-minute read
PRO TIPSearch & Reputation
The One Bio to Paste Everywhere So AI Says the Same Thing
You have a different bio on Zillow, another on your Google Business Profile, and a third on the directories you signed up for years ago, and you assume nobody reads any of them. An SEO who works with agents says those profiles are exactly what the language models read, and that one identical bio across all of them is what decides how you get described.
2-minute read
DID YOU KNOWSearch & Reputation
What the Apple Maps Ads Offer Actually Gives You
Apple Maps ads launched with an offer that reads like free money and a setup that takes about two minutes. The $150 is a credit worth 15% of up to $1,000 in spend, and the entire creative you control is a promo text field capped at 25 characters.
2-minute read
PRO TIPSearch & Reputation
The Sentence Shape AI Lifts From Your Market Commentary
Agents write market commentary that sounds authoritative and contains nothing a machine can quote. A sentence naming a price band, a neighborhood, a days-on-market figure, and a quarter gets cited; the market is hot does not.
2-minute read
PRO TIPSearch & Reputation
Run a Monthly AI Visibility Check and Treat the Cited Sources as Your Content To-Do List
You can rank first on Google for real estate agent in your city and be completely absent from an AI answer, and no dashboard tells you which is true. The check is three prompts a month, and the useful output is not whether you appeared - it is which sources the model quoted instead.
2-minute read
DID YOU KNOWSearch & Reputation
Why a 5.0 Rating With Too Few Reviews Gets You Cut Before Anyone Reads One
You chase the perfect star rating and treat the number of reviews as a slow, secondary project. In recorded user testing, a perfect score was the thing that got eliminated, and the elimination took about two seconds.
2-minute read
PRO TIPSearch & Reputation
How to Keep Your Website Pop-Up From Sending Google a Bad Signal
A search researcher says Google watches what a visitor does after the click. A pop-up that opens the second they land can turn a good visit into an exit that counts against you.
2-minute read
DID YOU KNOWSearch & Reputation
How to See Which Searches Are Sending People to Your Socials
You judge your social accounts inside each app, by views and follows. Google now reports how those same posts do in search, and which searches lead people to your profiles.
2-minute read
PRO TIPSearch & Reputation
What to Put in Your Social Posts Instead of a Link
You put a link at the bottom of the post because that is what a call to action looks like, and the platform quietly buries the post for including it. He has spent two years ending posts with a search phrase instead, so the habit people build is looking her up rather than clicking through once and forgetting.
2-minute read
PRO TIPSearch & Reputation
Where Your Reviews and Booking Link Belong
Your site sends people out to a review platform because that is where the reviews happen to live, and you think of that as being helpful to them. The click a search engine reads as a satisfied search is the last and longest one, and right now you are handing it to somebody else's property every time.
2-minute read
NEED TO KNOWSearch & Reputation
The Date Stamp That Decides Whether Your Post Ranks
You work on the words and treat the date stamp as a theme setting that nobody looks at. It was the clearest signal in the whole analysis and the one that survived the controls, and a date a crawler cannot interpret counts the same as an old one.
2-minute read
PRO TIPSearch & Reputation
How to Tell Whether the Algorithm Is Pushing Your Channel or Ignoring It
You judge the channel on views, and views tell you nothing about whether anyone will call. Five numbers already in your analytics answer it, and each one has a threshold.
2-minute read
NEED TO KNOWSearch & Reputation
Three AI Models, Three Different Answers About Your Own Neighborhood
The chief AI officer of a large MLS ran the same local stat past three chatbots. He got three answers.
2-minute read
PRO TIPSearch & Reputation
Why Google Shows Everyone Else's Review Stars And Never Yours
Every AI visibility checklist tells agents to add schema and put their reviews on their own site. Google's own documentation says the second half disqualifies the page.
2-minute read
NEED TO KNOWSearch & Reputation
Your Buyer Says An AI Is Watching The Market For Them
Google announced a background agent that scans for a buyer's home and pings them when something matches. The announcement also says who gets it and what it reads.
2-minute read
NEED TO KNOWSearch & Reputation
Your Five Star Reviews Are Worth Less Than You Think
The star rating is not the part that gets read. Which means the reviews you have been chasing may be the ones doing the least for you.
2-minute read
NEED TO KNOWSearch & Reputation
The Review Push That Takes Your Google Business Profile Offline
There is a floor and a ceiling on how fast reviews can arrive. Blowing through the ceiling is what gets a profile suspended.
2-minute read
PRO TIPSearch & Reputation
Your New Construction Video Titles Use A Phrase Nobody Types
The phrase you use for a new build is builder language, not buyer language. There is a second rule about geography that most agents fudge on purpose.
2-minute read
PRO TIPSearch & Reputation
The Thumbnail Habit That Gets Repeat Viewers To Finally Click
Three thumbnails per video is the easy half of this. The rule about how different they should be is the half that is backward.
2-minute read
PRO TIPSearch & Reputation
Stop Designing A New Thumbnail Every Time You Upload A Video
A Florida relocation channel had a gallery of thumbnails that looked like a dozen different businesses. The fix was not a designer.
2-minute read
NEED TO KNOWSearch & Reputation
What Google Says About You Just Got Easier for Other People to Change
Google changed how anyone suggests a fix to a business listing. It is now a sentence or a photo instead of a form.
2-minute read
NEED TO KNOWSearch & Reputation
The Kind of Question That Gets You Named by AI Instead of Zillow
A buyer who asks an AI for the best agent in town will never be handed your name. There is a question that does hand it over, and only a few agents in your market can answer it.
2-minute read
NEED TO KNOWSearch & Reputation
What to Make Your Videos About When You Sell in One Town
Making videos only about your own town caps the audience at people already in it. One change to the subject keeps every local example and opens up the rest.
2-minute read
NEED TO KNOWSearch & Reputation
How to Turn a Google Ads Click Into a Phone Number You Can Text Back
A one-screen page with a single button, and a short list of search phrases to buy. The whole setup is built so the visitor makes contact first, which is how you end up with a live number.
2-minute read
NEED TO KNOWSearch & Reputation
The Post About Someone Else's Listing That Gets News Sites Linking to You
A celebrity put a $10 million condo up for sale. The agent who wrote about it did not have the listing, and the news sites covering the story linked back to him.
2-minute read
NEED TO KNOWSearch & Reputation
What to Do When a Fix to Your Google Profile Will Not Stick
You fix the category, and the next time you look it is wrong again. The reason is rarely Google being broken, and the fix is not on your profile at all.
2-minute read
NEED TO KNOWSearch & Reputation
The Google Profile Number That Matters More Than Your Star Rating
Every agent is told 4.5 stars is the line you have to clear. A count of every agent listing that ranks in 40 large cities says one in seven sits below it.
2-minute read
NEED TO KNOWSearch & Reputation
The Free Customer Research Sitting Inside Google's Review Questions
Google now asks reviewers to fill in extra details about a place. Which details it asks for is a direct read on what people in your line of work keep wanting to know.
2-minute read
NEED TO KNOWSearch & Reputation
How to Get Named When a Buyer Describes Their Situation to AI
People stopped asking which agent is best and started typing out their whole situation instead. One kind of page on your site is what a machine matches against that.
2-minute read
NEED TO KNOWSearch & Reputation
The Videos That Turn a New Viewer Into Someone Who Calls You
Your view count climbs and the phone stays quiet. Sort your own numbers one way and you can see what kind of video your steadiest viewers actually watch.
2-minute read
NEED TO KNOWSearch & Reputation
What to Check After You Unlist a Video So It Really Goes Away
Hiding a weak video is the standard repair. One thing left in place keeps it counting anyway, and it is not on anyone's checklist.
2-minute read
NEED TO KNOWSearch & Reputation
How to Find the Questions AI Asks Itself Before It Names an Agent
When someone asks a chat tool for the best agent in a neighborhood, the answer gets built from a pile of smaller questions you never see. Work out that list and you know what to publish.
2-minute read
NEED TO KNOWSearch & Reputation
What to Read First When AI Starts Describing Your Business for You
Google is putting an AI summary at the top of local business profiles. What it gets wrong about you may be sitting on a page of your own site you have not opened in years.
2-minute read
NEED TO KNOWSearch & Reputation
What to Put in the Background of Photos on Your Business Profile
Agents spent years hand-editing location data into their photos. The man who does this for a living calls that work dead. What he wants instead needs no software and no settings.
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